CUSTOMER SERVICE QUESTIONNAIRE

We hope you can find time to complete this questionnaire. In order to be able to give a first class service to our customers we require your advice to enable us to continually improve our service. We would be most grateful if you could take an extra minute to complete and return the questionnaire.

Please enter your invoice number:     (This is usually a four figure number prefixed with either 'W' or 'H')

1. How would you rate your contact with A.V.T.S.?
Excellent Very Good Good Fair Poor Very Poor Extremely Poor
2. How would you rate the clarity and quality of the information provided during your contact?
Excellent Very Good Good Fair Poor Very Poor Extremely Poor
3. How would you rate the contacts evaluation of your requirements?
Excellent Very Good Good Fair Poor Very Poor Extremely Poor
4. How well was the contact able to answer your questions?
Excellent Very Good Good Fair Poor Very Poor Extremely Poor
5. How would you rate the standard of accuracy within your transcript?
Excellent Very Good Good Fair Poor Very Poor Extremely Poor
6. How would you rate the appearance of your transcript?
Excellent Very Good Good Fair Poor Very Poor Extremely Poor
7. How would you rate the speed of receiving your transcript?
Excellent Very Good Good Fair Poor Very Poor Extremely Poor
8. Overall, how would you rate the service you have received?
Excellent Very Good Good Fair Poor Very Poor Extremely Poor

We welcome any comments or suggestions you may have regarding the service you have received from A.V.T.S.

How did you hear about A.V.T.S.?
       
Word of Mouth
Court Service
Recommended
Mailing/Letter
Website
Other


 

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This page was last revised on: January 13, 2004